Refund policy

 This return and refund policy applies to Craftivor leather goods and personalized gifts.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@craftivor.com. Please note returns need to be sent to: 15 Brookside Ln, Boonton, NJ 07005.

If your return is accepted, we will send a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Personalized and engraved items are made to order and are final sale unless they arrive damaged, defective, or we made an error on your order. Gift cards are non-returnable.

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

If your order is shipping to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, except for personalized or custom-made items where local law allows an exception. Your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and with the receipt or proof of purchase.

We will notify you once we have received and inspected your return and let you know if the refund is approved. If approved, you will be refunded on your original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund.

If more than 15 business days have passed since we approved your return, contact us at info@craftivor.com.